welcome to the
ai generation

Data and AI investments are
continually on the rise:

63.5% of operators
are investing in AI systems to improve their infrastructure

$10 million
or more has been invested in AI by 25% of operators

Telecom industry
suffered a 21%
churn rate in the United States in 2018

$36.7 billion annually
is expected to be spent by CSPs on AI by 2025

where's the
ai roi?

With all the spending – the return on the investment has yet to be achieved.

the
ai challange

Limited
access

Siloed
solutions

Limited
use-cases

High-level of
skills required

AI solution
complexity

Lack of
training data

According to a survey by Analysys Mason, as published in its
2019 Centralized Intelligence Research Report

placing ai
front & center

The key is centralized intelligence

>50%
of CSPs surveyed consider the centralization of intelligence a high priority(1)

>65%
are planning a centralized AI approach to span multiple departments(1), with NA and APAC leading the move

50%
believe that centralized intelligence will bring them a significant advantage(1)

81%
consider 5G to be a catalyst for taking a centralized approach to intelligence(1)

Main benefits achieved from centralizing intelligence

Optimizing

the organization

Accelerating

time to insights

Delivering

insights across the
entrie organization

getting
intelligence
centralized
with amdocs

“Among the top characteristics CSPs associate with a good supplier for centralized intelligence is industry specific expertise.”
(Analysys Mason)

Amdocs Data Intelligence Offering:

1

Design, develop
and operate
a big-data and AI Network

2

Visualize data
by extending analytics
across business

3

Improve insights & monetization.
Decide
& Experience

PUTTING AI ON TOP:
AMDOCS
IntelligenceONE App

user-friendly
search
engine-like
interface

productized
approach
to data

advanced
cognitive
capabilities

industry-specific
machine learning
models and KPIs

(1) Analysys Mason, Centralized Intelligence Research Report, 2019.