ONE TIME SALE
Facilitate standalone transactions with no ongoing commitment, including purchases of accessories, devices, prepaid plans, gift cards, and more.
COMMERCE & COMMITMENTS
Sell any offer and partner offering to any customer. Effortlessly manage promotions, commitments and eligibilities with tailored solutions and flexible pricing, handling even the most complex interactions in real-time
EXPERIENCE ON SCALE
Efficiently handle all commerce actions, from upgrades, amendments, to suspensions and cancellations, across every line of business and customer type. Deliver scalable solutions with consistent agreement alignment at every touchpoint.
In an age when CSPs face mounting pressure to deliver seamless, personalized commerce experiences and drive growth, Amdocs Commerce empowers CSPs to meet these demands, stay ahead of the competition, and increase revenues. It does this by simplifying complexities, streamlining sales cycles, and maximizing customer engagement across every touchpoint.
A complete commerce solution for complex CSP needs
Amdocs Commerce: Feature Highlights
Comprehensive telecom-centric solution: For effortlessly managing the full customer lifecycle, from onboarding to changes, replacements, and more, ensuring seamless experiences.
Personalized sales journey: AI and analytics- driven, enabling context-aware discovery with an eligibilities-aligned shopping cart for tailored interactions that boost engagement and drive conversions.
End-to-end order management: Supports the entire customer journey, from browsing and discovery to intelligent order fulfillment.
Centralized catalog: For real-time product launches and automated fulfillment.
AI, Gen-AI, embedded copilots: For real-time, personalized suggestions and contextualized, proactive support that meets customer needs.
Integrates with any channel: For engaging with customers on their channel of choice and delivering a seamless and consistent multi-channel commerce experience.
Partner-ready architecture: With TM Forum open APIs for easily integrating with partners, to sell and deliver an enriched offering with a wide range of products and services.
The Amdocs Commerce Advantage
- Consolidated and unified: Bringing together every LoB, user, customer type, and channel.
- GenAI, AI, and data driven: For real-time, contextualized suggestions, personalized recommendations at scale, and delivering seamless and intuitive experiences.
- Pricing and promotions management: For bundling across LoBs and partners, offering tiered pricing, dynamic discounts, and bringing personalized promotions with pre- built templates for quick configuration.
- Limitless scalability: For high-demand events such as super-sales and other occasions.
- Growing beyond connectivity: With an expanded offering that drives new revenue streams.